bf99 Privacy Policy
Your personal information is very important to us. This page describes in detail how bf99 collects, stores, and protects your data.
bf99 ("we", "our", "platform") operates a trusted online betting and casino service for players in Bangladesh. This Privacy Policy ("Policy") explains what information we collect when you use our website bf99.lat, why we collect it, how we use it, and how we keep it secure.
Please read this Policy carefully. By registering with bf99 or continuing to use the service, you are considered to have accepted the terms of this Privacy Policy.
What Information We Collect
bf99 collects the following types of information to operate its service smoothly and provide you with the best experience:
1.1 Personal Identity Information
When you open an account or use the service at bf99, we may collect the following information:
- Full name (as on ID)
- Date of birth (for age verification — minimum 21 years)
- Valid email address
- Mobile number
- National ID or passport number (where identity verification is required)
- Current address
1.2 Financial Transaction Information
We use the following information to process deposits and withdrawals:
- Mobile banking number (bKash, Nagad, Rocket)
- Bank account details (for bank transfers)
- Transaction history and amounts
- Dates and times of deposits and withdrawals
1.3 Technical and Automated Information
Information collected automatically from your browser or device:
- IP address
- Browser type and version
- Device information (operating system, screen resolution)
- Cookie and session data
- Time of site access and page visit information
- Referral source (where you came from before visiting our site)
1.4 Gaming Activity Information
To monitor and improve your gaming experience:
- Betting history and amounts
- List of games played and results
- Records of bonus and promotion use
- Session duration and activity patterns
How Your Information Is Used
bf99 uses collected information only for legitimate purposes. We use your information for the following reasons:
2.1 Account Management and Verification
Your personal information is essential for creating and maintaining your account and verifying your identity. It is used for age verification (to confirm you are 21+) and to enforce responsible gaming policies.
2.2 Financial Transaction Processing
Your financial information is used to securely complete deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer. Our minimum deposit amount is ৳100 and the minimum withdrawal is ৳500, which are generally processed within 10–45 minutes.
2.3 Providing Customer Support
Your information is used to resolve issues, settle complaints, and provide assistance through 24/7 Bengali live chat support.
2.4 Security and Fraud Prevention
Technical information is used to ensure platform security, detect suspicious activity, and prevent multiple accounts or fraudulent activity.
2.5 Service Improvement
Information is used in anonymised statistical analysis to improve your gaming experience, plan new features, and evaluate platform performance.
2.6 Bonus and Promotion Management
Your account and transaction information is verified to correctly apply the 120% first-deposit bonus, VIP cashback program, and other offers.
Cookies and Tracking Technologies
bf99 uses cookies and similar tracking technologies to improve your browsing experience and ensure the service functions correctly.
3.1 Essential Cookies
These cookies are necessary for the core functionality of the website. Essential functions such as maintaining login sessions, security tokens, and shopping cart functionality depend on these cookies. They cannot be disabled.
3.2 Performance Cookies
These cookies help us analyse how visitors use the site — which pages are visited most, where errors occur, and so on. All data is anonymous and aggregated.
3.3 Functionality Cookies
These cookies are used to remember your preferences (such as language selection) and to provide a more personalised experience.
You can control cookies by changing your browser settings. However, disabling cookies may cause some features of the site to not work properly.
Sharing Information with Third Parties
bf99 treats the privacy of your personal information as the highest priority. We may share only the necessary information with third parties in the following limited circumstances:
4.1 Payment Processors
The minimum necessary information is shared with payment service providers such as bKash, Nagad, Rocket, and bank transfers to complete transactions. These organisations are governed by their own privacy policies.
4.2 Legal Obligations
We are obligated to provide information when required by applicable law in Bangladesh or by a lawful order from a regulatory authority. In such cases we are legally bound to comply.
4.3 Fraud and Crime Prevention
Relevant information may be shared with the relevant authorities to assist in investigating cybercrime, money laundering, or other unlawful activity.
4.4 Technology Service Providers
Limited information may be shared with selected third-party service providers for server hosting, data analysis, and technical support. These providers are bound by strict confidentiality agreements.
Data Security Measures
bf99 follows industry-standard security technologies and processes to protect your personal and financial information:
5.1 Encryption Technology
All data transmissions are protected by SSL (Secure Socket Layer) encryption technology. This ensures that your information cannot be read or altered by unauthorised third parties while being transferred over the internet.
5.2 Access Control
Access to your information is restricted only to staff who need it for their specific tasks. All staff are bound by confidentiality agreements and receive regular training.
5.3 Data Storage Security
Stored information is kept on secure servers protected by firewalls and intrusion detection systems. Regular security assessments are conducted.
5.4 Password Protection
Your account password is stored in encrypted form. No representative of bf99 will ever ask for your password or OTP.
5.5 Response to Security Breaches
In the event of a data security breach, we will notify affected users as quickly as possible and take the necessary steps. If you notice suspicious activity on your account, contact us immediately at [email protected].
Data Retention Period
bf99 retains your information only for as long as necessary. The retention policy for different types of information is described below:
6.1 Active Accounts
All information is retained while your account remains active. This is necessary for providing the service, verifying transactions, and meeting legal compliance requirements.
6.2 After Account Closure
Even after an account is closed or deactivated, records of financial transactions and identity verification information may be retained for a defined period for audit and legal purposes.
6.3 Marketing Communications
If you wish to opt out of marketing communications, please notify us through our contact channels. Your request will be acted upon within a reasonable time after it is received.
Your Rights and Controls
As a user of the bf99 platform, you have the following rights over your own information:
7.1 Right to Access Information
You may contact us at any time to request a copy of the personal information we hold about you.
7.2 Right to Correct Information
If any of your information is incorrect or incomplete, you may request a correction. The correction will be applied after identity verification is completed.
7.3 Account Closure Request
If you wish to stop using the bf99 service, you may contact us to request account closure. Some information may need to be retained for a defined period due to legal and regulatory obligations.
7.4 Right to Opt Out of Marketing Communications
You may request to opt out of marketing-related communications at any time. This request does not affect necessary service-related communications.
7.5 Right to Lodge a Complaint
If you have any concerns about how your information is handled, email us directly at [email protected] or contact us via 24/7 live chat.
Protection of Minors' Information
bf99 provides its service only to those aged 21 or above. We do not knowingly collect information from any minor.
Age verification measures are in place during the registration process. If we become aware that a person has opened an account by falsely providing age-related information, that account will be closed immediately and the associated information will be securely deleted.
If you are a parent or legal guardian and believe your child has mistakenly registered on our platform, please contact us immediately at [email protected].
Third-Party Websites & Links
If bf99's website contains links to any third-party websites, bf99 is not responsible for the privacy practices or policies of those websites. If you visit an external site, your information on that site will be governed by a different policy.
We recommend that you read the privacy policy of any website before using it.
Changes & Updates to This Policy
bf99 may update this privacy policy from time to time. Necessary amendments will be made to keep pace with changes to the service or applicable law.
For any significant changes, we will notify you by email or through a notice on the platform. If you continue to use the service after the changes, you will be considered to have accepted the updated policy.
The date of the latest change will always be shown at the top of this page as the "Last Updated" date.
Contact & Complaints
If you have any questions, concerns, or complaints about this privacy policy, please contact us in the following ways: